TRANSPARENCY & FAITH

Clear & Fair
Refund Policy

BrightPath is committed to providing transparent and fair policies for all clients. This Refund Policy outlines the conditions under which a refund may be requested.

Please review this refund policy carefully before making any payment for BrightPath services. It explains which fees may qualify for a refund and the conditions required for review.

Overview

BrightPath is committed to providing transparent and fair policies for all clients. This Refund Policy outlines the conditions under which a refund may be requested and processed. By engaging our services, you agree to the terms described herein.

What Is Refundable

Only the service fee paid directly to BrightPath is eligible for a refund. This refers solely to the consultation and processing fee charged by BrightPath for our advisory and application support services. No other fees or charges are eligible for refund.

Non-Refundable Fees

The following fees are strictly non-refundable, regardless of the outcome of your application or any other circumstances:

University or institution application fees paid on your behalf
Government visa or immigration filing fees
Third-party test registration fees (IELTS, TOEFL, SAT, GRE, etc.)
Embassy or consulate fees
Courier, documentation, or notarization charges
Any fees paid directly to educational institutions

Refund Request Window

Refund requests must be submitted within 72 hours of your initial service fee payment. Requests received after this window will not be considered under any circumstances. The 72-hour period begins at the exact time of confirmed payment receipt by BrightPath.

Eligibility Conditions

To be eligible for a refund, all of the following conditions must be met:

The request is submitted in writing via email within the 72-hour window
No consultation session has taken place at the time of the request
Application processing has not commenced
The original payment receipt or transaction ID is provided
The request clearly states the reason for the refund

How to Request a Refund

To initiate a refund, please follow the steps below:

1Email us at info@brightpathnepal.com within 72 hours of payment
2Include your full name, contact number, and proof of payment
3Clearly state your reason for requesting a refund
4Our team will review your request within 3–5 business days
5Approved refunds will be processed to the original payment method within 7–10 business days

Discretionary Review

BrightPath reserves the right to review all refund requests on a case-by-case basis. Submission of a request does not guarantee approval. Our team will evaluate each case in accordance with this policy and communicate the outcome in writing.

Policy Amendments

BrightPath reserves the right to update or modify this Refund Policy at any time without prior notice. The most current version will always be published on our website. Continued use of our services constitutes your acceptance of any updated policy.

Contact Us

If you have any questions about this Refund Policy or wish to initiate a refund request, please or visit our office during business hours. We are dedicated to resolving all concerns promptly and fairly.

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